Introduction & Scope
This Privacy Policy applies to all services on the bd330 platform — including the website, Android app, and live chat support. When you register, log in, or get in touch with us, certain data is naturally generated. This policy explains how that data is collected, stored, and used.
This policy is written for users in Bangladesh. By using our services, you are considered to have agreed to the terms of this policy.
What Data We Collect
We collect data through three channels: what you provide directly, what our system logs automatically, and what comes through payment processors.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity | Full name, date of birth, NID/passport number | During registration and withdrawal |
| Contact | Mobile number, bKash/Nagad account number | When creating an account |
| Financial | Deposit and withdrawal amounts, transaction ID | At the time of each transaction |
| Technical | IP address, browser version, device model | Automatically during each session |
| Gaming Activity | Bet amounts, game history, session duration | In real time while playing |
| Support Interactions | Chat logs, details of complaints and requests | During live chat or when a ticket is submitted |
Why We Use Your Data
Data we collect is used only for the purposes listed below. We do not sell your information to third parties for commercial gain.
- Account Management: Completing registration, verifying login, and handling password recovery.
- Payment Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity Verification (before your first withdrawal): Confirming account ownership using your National ID, passport, or driving licence.
- Responsible Gaming: Detecting unusual behaviour patterns and recommending limits where needed.
- Fraud Prevention: Identifying multiple accounts created from the same IP address or device.
- Support Improvement: Analysing chat logs to resolve common issues more quickly.
- Bonus & VIP Benefits: Issuing the correct cashback and rewards based on your transaction history.
Does bd330 Share Your Data?
In limited situations, data may be passed to third parties — but always for a specific reason and under a formal agreement.
- Payment Gateways: Mobile banking providers such as bKash and Nagad receive only the minimum data needed to complete a transaction.
- Game Providers: Providers such as Playtech, Spribe, and Habanero receive gameplay data, but not your personal identity details.
- Legal Obligation: We may be required to share information under lawful orders from the Bangladesh government or court directives.
How We Protect Your Data
Every connection is secured with SSL encryption. Financial data is stored in a separate encrypted database, accessible only by authorised systems.
- All requests sent to our servers are encrypted using TLS 1.2 or higher.
- Identity documents (NID/passport) are deleted after verification is complete and are not kept long-term.
- Two-step verification is triggered automatically on suspicious login attempts.
- Internal staff have role-based access — not everyone can see all data.
How Long We Keep Your Data
Retention periods vary by data type and depend on how long we genuinely need to use them.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Profile | 3 years after account closure | Fraud prevention & dispute resolution |
| Transaction Records | Up to 5 years | Financial audit requirements |
| Gaming Logs | 18 months | Responsible Gaming monitoring |
| Support Chat | 6 months | Service quality review |
| Identity Documents (NID etc.) | Deleted within 30 days of verification | Minimal data retention policy |
Your Rights & How to Submit a Request
You have specific rights over your personal data. To exercise any of these rights, reach out to us via 24/7 live chat.
- Right to Access: You can request a summary of the personal data we hold about you.
- Right to Correction: You can ask us to fix any information that is incorrect or out of date.
- Right to Deletion: After closing your account, you can request that your data be deleted once the required retention period has passed — subject to legal obligations.
- Right to Object: You can ask us to stop using analytics cookies or certain types of data processing.
- Data Portability: You can request a copy of your transaction and gaming history.
Policy on Minors
bd330 is strictly for users aged 18 and above. Date of birth is verified during registration, and identity documents must be submitted to confirm age before the first withdrawal.
If an underage account is detected, it will be closed immediately, all transactions cancelled, and any remaining balance returned.
Changes to This Policy
This policy may be updated from time to time. If significant changes are made, you will be notified at login or via live chat. Continued use of our services after any update means you have accepted the revised policy.
The date of each version is shown at the top of this page so you can easily track what has changed.
How to Contact Support
For any privacy-related questions or requests, use our 24/7 live chat. Start your message with "Privacy Request" and it will be routed to the right team faster.
- Live Chat: Available at all times in the bottom-right corner of the website
- Response Time: Usually within 5 minutes
- Request Resolution Time: Within 14 working days